Privacy Policy

1. Information We Collect

Information You Provide

• Contact Information: Name, phone number, email address, and business details when you sign up for our services.
• Call Data: When callers interact with Proxis, we collect phone numbers, call recordings, transcriptions, and any information shared during the call.
• Business Information: Details about your business operations, services, pricing, and coverage areas to customize our platform for your tenant.

Automatically Collected Information

• Usage Data: Information about how you interact with our services, including call volumes, response times, and service performance metrics.
• Device Information: Browser type, IP address, and device identifiers when accessing our web platform.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI-powered orchestration services
• Process and qualify leads on your behalf
• Schedule appointments, process payments, and dispatch notifications
• Improve and personalize our services
• Communicate with you about your account and services
• Comply with legal obligations
• Detect, prevent, and address technical issues or fraud

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (e.g., Twilio for voice/SMS, Stripe for payments, Google Cloud for hosting, ElevenLabs and Deepgram for voice AI).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights and safety.
• With Your Consent: When you explicitly authorize us to share information.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings and transcriptions are retained according to your subscription plan settings. You may request deletion of your data at any time by contacting us or visiting our Data Deletion page.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS 1.2+) and at rest
• Secure access controls and authentication
• Regular security assessments and monitoring
• Employee training on data protection

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data in a machine-readable format
• Opt-out: Opt out of certain data processing activities

To exercise these rights, contact us at privacy@proxisapp.com.

7. California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

To exercise your California privacy rights, contact us at privacy@proxisapp.com.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

9. Third-Party Services

Our services integrate with third-party platforms including Twilio, Stripe, Google Cloud, ElevenLabs, Deepgram, Meta, and others. These integrations are governed by the respective third party's privacy policies. We encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices: